Online Support: 1.888.262.7337 | Pacific Boarder Kitsilano: 604.734.7245

Call Locations for In-Store Availability - 


Pacific Boarder Returns Policy.


At Pacific Boarder we value our customers, always trying to meet their expectations. We understand that sometimes item your order is not exactly what you were looking for or it doesn't fit perfectly.

In this case simply return it in its original condition within 30 days of shipped date and we'll exchange it, issue store credit or refund it.


1.Returns are accepted within 30 days of the shipped date.

2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.

3. This Return and Exchange Policy applies only to online purchases made through (For returns from in-store purchases, please contact the store for details.)


Please note:

Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

All underwear, swim trunks, and bikini bottoms are final sale. We cannot accept returns on these items due to hygienic reasons




Holiday Return/Exchange Policy

We will accept returns until January 9, 2017 for a full refund.  Return must be accompanied with an original receipt, product must be unworn with the tags still attached.

Exchanges/In-store gift card credits will be accepted until January 26th, 2017 (or 30 days from purchase date – whichever is later).  Product must be accompanied by an original or gift receipt.  Product must be unworn with the tags still attached.  

Returns by Mail:

We will gladly exchange, issue credit or refund your online purchase within 30 days of the ship date. Simply pack your item(s) and return by mail to:

Online Sales Returns
1793 West 4th Ave
Vancouver, BC
V6J 1M2

Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Pacific Boarder error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.


Returns In-Store

1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories. 

2. Your original receipt or packing slip.


Contact Us if you have any qestion about your return:

Simply send us an email to with the subject: RETURNS or give us a call at 1-888-262-7337


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